The Office of the Insurance Commissioner (OIC) is hiring for six part-time, non-permanent Customer Service Specialist 1 positions. The positions are located in our Tumwater headquarters and are expected to work 20-30 hours per week. The expected duration of the appointments is four months, starting September 2015.
The positions provide customer service and technical assistance to the Statewide Health Insurance Benefits Advisors (SHIBA) staff and volunteers surrounding the annual Medicare open enrollment period. The positions also assist in answering phone calls and consumer questions regarding their Medicare Part D options.
Duties of the positions include, but are not limited to:
The positions provide customer service and technical assistance to the Statewide Health Insurance Benefits Advisors (SHIBA) staff and volunteers surrounding the annual Medicare open enrollment period. The positions also assist in answering phone calls and consumer questions regarding their Medicare Part D options.
Duties of the positions include, but are not limited to:
- Assisting consumers by telephone or email regarding technical questions or concerns regarding Medicare enrollment, coverage and options.
- Explaining to consumers available outreach, workshop and public media events in their communities.
- Providing information about services available through the OIC, especially consumer advocacy.
- Resolving consumer concerns and issues with a thorough analysis and research and provide unbiased impartial information.
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